1. If customer decided not to proceed with the repair, the item for repair should be collected from service centre within 2 weeks. Any item not collected after 2 weeks will be interpreted as forfeited by the customer and will be disposed off by whichever mean deems appropriate.
2. 40% of service charge is chargeable for cancellation of repair service.
3. Full amount of service charge will be refunded if the repair item cannot be repaired. No interest can be claimed for refund of service charge.
4. If spare part(s) is not available, the maximum time period that the repair item will be held in service centre as ‘waiting part item’ is 3 months. Customer will be informed to collect the repair item, together with the refund of service charge.
5. Repaired item not collected within 3 months from the date on which customer is informed to collect the item will be interpreted as forfeited and will be disposed off by whichever mean deems appropriate.
6. Repaired Products Warranty: All malfunctions, which are repaired and stated in the repair certificate are guarantee for 3 months from the date of collection. Any re-repair are warranted only for the remainder warranty period.
7. Repair/service is chargeable unless valid warranty card and purchase receipt are produced without demand for warranty repair.

Above information are general extracts. For details, please refer to the your warranty card. Masros Electrical Group reserves the right to amend the Guarantee Terms & Conditions without prior notice.